Frequently Asked Questions

What is Kovr Online?

Kovr Online is an online platform offering the latest streetwear. We provide customers with the most fashionable streetwear and accessories to help you express your unique personality.

How to place an order?

You can complete your order by browsing our website, selecting products, adding them to your cart, and then proceeding to checkout to fill in the necessary payment information.

Can I change or cancel my order?

Once an order is confirmed, we cannot guarantee changes or cancellations. Please contact customer service as soon as possible, and we will do our best to assist you.

How can I check my order status?

You can log in with your registered account to view your order history and status. We will also send you an email notification when your order ships.

How much is shipping?

Shipping costs vary depending on the weight and destination of your order. You can view shipping details at checkout.

Can I return items?

Yes, our return policy allows you to request a return within 30 days of receiving the item. Please see our return policy page for more detailed information.

How to contact customer service?

You can contact us via email: tylergandues@kovronline.com, and our customer service team will reply to you as soon as possible.

What payment methods do I accept?

We accept a variety of payment methods, including credit cards (such as Visa and Mastercard), debit cards, and PayPal. Please select the appropriate payment method at checkout.

How secure is the website?

We take security very seriously and use SSL encryption to protect your personal and payment information.

If you haven’t found the answers to the above questions, please feel free to contact our customer service team! We are happy to assist you.